Training for Telecommunicators and call-takers
Built for 911 / Dispatch.
Dispatchers are the first point of contact in a crisis. Verbal de-escalation over the phone shapes outcomes before a unit ever arrives.
What ATCG does for you
Caller de-escalation and crisis communication by voice
Managing high-stress callers and drawing out usable information
Behavioral communication techniques for the console
Recommended programs
- 1-Day Tactical Communication Intensive
- Crisis Intervention & Tactical Response
Every program is scoped to your environment and goals. Let's build the right fit.
Not quite your role? See everyone we train or ask us directly.